Terms and Conditions
This applies to all bookings with Shuttle Iceland ehf.
When you book a transfer online with us, you will get a confirmation and booking number, stating departure time.
We reserve the right to alter or change the departure time according to weather and road conditions.
Change of reservation
If you want to change your booking, you can do so up to 6 hours before departure. No alteration fee is charged for changes.
If you want to cancel your booking, it should be done no less than 24 hours before tour departure. You will receive a full refund for these cancellations. Any cancellations after this time limit cannot be accepted and will be charged in full.
Passengers with special needs
If you have any special needs or requests you should notify the company as soon as possible. We try to fulfill our customer’s wishes at all times.
Passengers unable to sit in a standard seat must advise the company’s office prior to departure.
Shuttle Iceland reserves the right to alter the routes or itineraries should the necessity arise, including irregularities due to adverse weather or road conditions.
No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes – force majeure.
Seats cannot be guaranteed unless booked at least two hours in advance. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions.
Punctuality is a key objective with Shuttle Iceland ehf service´s operations. However, delays may occur for unforeseen reasons.
The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.
Comments or complaints
If you want to comment on our transfers we welcome you to send us an email. We welcome feedback on our service. We always strive to make good things better. If you are not satisfied with our services for any reason please contact us as soon as possible. You can either send an e-mail or write us a letter to our head office.
Shuttle Iceland service is a licensed tour operator.
Company name: Shuttle Iceland ehf
Address: Krossholt 15 230 Keflavik Iceland
Telephone: (354) 852-9509
ID no: 490316-0350